Shipping policy

Shipping Policy

Nova Bay ship worldwide.

 

Processing & delivery 

Orders are prepared for dispatch as quickly as possible. Estimated shipping delivery times may vary depending on your location, the shipping service selected and other circumstances outside our control. 

Where available, estimated delivery information will be provided during checkout or once your oder has been dispatched.

 

International orders

International delivery times vary by destination. International orders may also be subject to customs duties, import taxes or other fees imposed by the destination country. 

Unless stated otherwise at checkout or required by applicable law, customers are responsible for any applicable customs duties, taxes or import charges. 

Please ensure that your delivery address is entered correctly when placing your order. 

 

Delays 

Occasionally, deliveries may be delayed due to customs processing, postal services, severe weather or other circumstances outside of Nova Bay's control. If you're concerned about your order, please contact us and we'll be happy to help.